Refund policy

At Hypsolez, we are committed to providing exceptional customer service and delivering premium products at competitive prices.

Returns

We offer a 14-day return policy, which means you have 14 days from the date of receiving your order to request a return.

To be eligible for a return, your item must be unworn and unused, in the same condition as received, and returned with the original shoe box and packaging.

Items that do not meet these conditions may be rejected and returned to the customer at the customer's expense.

How to Start a Return

To initiate a return, please contact our support team via email and include your order number, the reason for the return, and your preferred resolution.

Once your return request has been approved, we will provide instructions on how to send your item back to us.

Please note that return shipping costs are the responsibility of the customer. We do not provide prepaid return labels, and return shipping costs are non-refundable.

Packaging Requirements

All returned items must be sent back in their original shoe box and packaging, including the original outer shipping box whenever possible.

If the original shipping box is unavailable, we strongly recommend purchasing a suitable replacement box to protect the item during transit. Items that arrive damaged due to inadequate packaging may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your return.

If approved, your refund will be issued to your original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so our team can assess the issue and resolve it as quickly as possible.