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Frequently asked questions
What is Hypsolez?
Hypsolez is a UK supplier specialising in exclusive trainers and sought-after footwear.
Note- Hypsolez is an independent business and is not affiliated, associated or endorsed by any of the brands featured on our website.
What is the return policy?
We offer a 14-day return policy, which means you have 14 days from the date of receiving your order to request a return.
Are your products authentic?
Yes! Each product is 100% guaranteed to be new and original — we do not promote the sale of counterfeit products.
When will I get my order?
Every order is shipped exclusively via Royal Mail Tracked, ensuring your parcel is handled securely and can be tracked every step of the way. Orders typically arrive within 2–5 working days.
How can I contact Hypsolez?
If you have any questions, concerns, or enquiries, we're here to help. You can contact us via Instagram at @hypsolez, by email at hypsolezuk@hotmail.com, or by using the contact form below. We aim to respond to all enquiries as quickly as possible.